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Tracking My Order

Frequently Asked Questions About Tracking Your Order

You can track your item by clicking these links and then entering your tracking number in the provided fields.  

       USA: Click Here to Enter Tracking info by USPS

Will I receive a tracking number?
Yes.  We email you a tracking number once your item ships.

When will I receive my tracking number?
Tracking numbers are sent when your item ships. Remember that many of our items are custom-made, created by hand, and take about a week to make.  

Will I receive more than one tracking number?
If your order includes more than one item, it's possible that your order will be shipped in separate packages.  These packages may arrive at different times.  Our tracking system only sends out notifications for the FIRST tracking number. If your order contains multiple packages, you can contact us for the additional tracking numbers.

What email will my tracking numbers be sent from?
Tracking information comes from

Will there be a link to track my items in the email?
Yes.  A link will be included with your tracking number.  

The tracking site has information that's not in English. Why?
We ship worldwide, and you may see various languages as your package travels between countries.

Can I use my own tracking site to track the provided tracking number?
Yes, but not all tracking sites will be able to track international tracking numbers.  We use this tracking link for most of our packages:

I'm in the US.  Can I track my order via the US Postal Service?
Yes. Here's a link where you can enter your tracking number to track your order via USPS.  Note that it may take a bit longer for your tracking number to be recognized.

What is the format of a tracking number?
The tracking number will likely be something like LT000000000CN.  You can try entering your number in other tracking tools, but not all web tracking tools track these numbers.  We suggest using this tracking link

What if I have questions about my tracking number?
You can contact us at or contact our live support team with Live Chat on the site for your convenience with any questions about your orders, and we'll be happy to help!

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