Help Center

ADJUSTING SHOE SIZE:  If you ordered the wrong size and you notify us within 24-hours of purchase, we can change your size.

COLOR/STYLE: If you ordered the wrong color or style and you notify us within 24-hours of purchase, we may have to credit and cancel the existing order and create a new order. You will be sent an email with the correct color/style confirmation. That new order will be a NO Charge invoice and payment will be applied from the original purchase credit.

Copy the lines below to your clipboard and then send us the contents of your clipboard to support@trlot.net

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ORDER #:

Your Name:

Explain what you would like to adjust:

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*any adjustments without the above information risk not being processed in time.

Orders are added to the production queue 24-hours after purchase and we are unable to adjust it after it is added to the production queue. Our products are all hand-made and printed to order; this allows us to offer unique high quality items at discounted prices. Unfortunately, after the 24-hour adjustment window has expired we are unable to make any adjustments.

You may cancel your order within 24-hours of purchase. For us to do so, we require information regarding your order. Please fill out the following information, copy it to your clipboard, and email us at support@trlot.net Thanks in advance!

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ORDER #:

Your Name:

Reason for cancellation:

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You will not receive a full refund if you cancel your order after 24-hours of purchase. We can still cancel your order if you do not want it, however, you will be assessed a $44 cancellation fee or the full price of your purchase if your item was less than $44. Please fill out the following information, copy it to your clipboard, and paste your response. Then email it to us at support@trlot.net

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ORDER #:

Your Name:

Reason for cancellation:

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Refunds through digital payment processors can take 5-7 days to propagate in your account, depending on your bank. When we issue your partial refund, you will receive an email notification.

Depending on the item(s) ordered, it typically takes 5-10 days for our local artisans to hand make or print each item. Once the item is ready to ship, it will depart one of our manufacturing facilities and check in with the postal carrier. It depends on your location, but most orders are delivered within 14-28 days from time of order. 

Please visit our order lookup page to track the status of your order.

Depending on your country of residence this can vary. 

Currently, we use:

• USPS or DHL for USA
• Canada Post or DHL for Canada

*if you ordered the item with the "express" designation, it will be shipped via DHL (to eligible destinations)

14 days after you place your order if you have not received the automated email you can request a Tracking Number.

Please fill out the following information, copy it to your clipboard and paste your response and sent it to us via email it to support@trlot.net

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ORDER #:

Your Name:

Email used to place order:

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 *do not request your tracking number before 14 days as it does not exist. Thank you.

All items are handmade and may have different manufacturing timeframes. Once an item is ready to ship, we ship it. Hence, some orders may arrive sooner than others...

If it has been over 30 days and you have not received your order, please fill out the following information, copy it to your clipboard and click the button below. Paste your information in your response. 

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ORDER # (for the missing item):

Your Name:

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TRLOT.com successfully ships many products worldwide each day. We have many happy customers in every corner of the globe.

Our sneakers are standard width, and you can use our sizing guide to get an exact heel to toe measurement to compare to our shoe sizes. Our shoes are similar to Nike Free Run in design and similar to Sketchers in comfort.

All shoes in our store have an image that specify what sizes we can custom make for you for that specific style. Please refer the the product page as that will always have the most accurate sizing info. Unfortunately, if you need a size that is not shown on the product chart we cannot offer it or source it for you. 

We can't speak for the other stores carrying similar products... but we only release original designs, and unfortunately we do not price match.

We currently are not accepting requests for designs. But you can put a post on one of our fan pages, if there's enough demand for your suggestion, we'll reach out to you.

Our corporate offices are located in San Diego, California. Our support staff are located in California and Washington state. We currently work with designers, printers and local artisans from all over the world.

We have been selling online since 2004 and we pride ourselves in quality products & exceptional customer service. It is our mission to delivery quality products at affordable prices. Our products come with a 100% quality guarantee. 

If you enjoy the site please take the time to bookmark it and share it with your friends! Our aim is to become the leading resource for jewelry, apparel and uniquely personalized shoes and clothing and we hope you join our VIP List for our giveaways and some of the best possible deals on our site.

Our products are designed in the US. Most of our products are printed at our supplier's facilities in Washington, California & Missouri. However, our made-to-order handmade shoes are manufactured in China at a facility we share with a well-known, household sportswear brand.

We are currently looking for Graphic Artists and Clothing Designers. Contact support@trlot.net and tell us how to contact you and what your special skills are.

Please review our help center page in detail, as most of the support questions are answered here.

The help center is designed to answer common questions, so our team can focus on more difficult support issues.